Purpose of These Terms & Conditions
These Terms & Conditions ("Terms") establish the agreement between Forum Thermal ("Forum," "we," "our," or "us") and each guest ("Guest," "you," or "your") regarding the use of our facilities, services, website, and related offerings. Their purpose is to clearly outline the rights, responsibilities, and expectations of both Forum Thermal and our guests to help ensure a safe, enjoyable, and exceptional experience for everyone.
Agreement between Forum Thermal and the Guest
These Terms constitute a legally binding agreement between Forum Thermal and every guest who accesses our website, makes a reservation, purchases a product or service, or visits our facility. By engaging with Forum Thermal in any of these ways, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any other policies referenced herein.
Acceptance of the Terms through booking, purchasing, or using Forum's services
By booking a reservation, purchasing a gift card or retail product, scheduling a massage or treatment, completing a waiver, using our website, or accessing any of Forum Thermal's facilities or services, you acknowledge and agree to these Terms & Conditions.
If you do not agree with these Terms, you should refrain from booking, purchasing, or using Forum Thermal's services.
Scope of the Terms
These Terms apply to all products, services, and interactions with Forum Thermal, including but not limited to:
These Terms should be read alongside Forum Thermal's other policies, including our Privacy Policy, Accessibility Policy, Health & Safety Policy, applicable waivers, and any other policies published on our website.
For the purposes of these Terms & Conditions, the following definitions apply:
Forum Thermal
"Forum Thermal," "Forum," "we," "our," or "us" refers to Forum Thermal and its owners, employees, contractors, agents, representatives, and any affiliated companies operating under the Forum Thermal brand.
Guest
"Guest," "you," or "your" refers to any individual who visits Forum Thermal, accesses our website, makes a reservation, purchases a product or service, attends an event, or otherwise uses any of Forum Thermal's facilities or services.
Reservation
"Reservation" means any confirmed booking made for Thermal Access, massage treatments, wellness services, guided programming, retail experiences, private events, or any other products or services offered by Forum Thermal.
Thermal Access
"Thermal Access" refers to admission to Forum Thermal's hydrotherapy and wellness facilities, including access to amenities such as hot pools, cold plunges, saunas, steam rooms, relaxation lounges, showers, and other designated guest areas. Unless otherwise specified, Thermal Access includes the self-guided use of these amenities but does not automatically include Massage Treatments, specialty Wellness Programming, private events, or other Additional Services that may require a separate reservation or fee.
Massage Treatment
"Massage Treatment" refers to any massage therapy service or bodywork provided by a Registered Massage Therapist (RMT) or other qualified wellness professional operating at Forum Thermal.
Additional Services
"Additional Services" means any products, services, experiences, or amenities offered by Forum Thermal that are not included with standard Thermal Access. These may include, but are not limited to, massage treatments, retail products, food and beverage offerings, specialty wellness programming, private events, workshops, or other premium experiences.
Wellness Programming
"Wellness Programming" refers to any scheduled, guided, or facilitated wellness experience offered by Forum Thermal. This may include, but is not limited to, Aufguss rituals, steam rituals, guided meditation, breathwork sessions, mobility or stretching classes, tea ceremonies, sound healing, educational workshops, seasonal experiences, and any other wellness activities led by Forum Thermal employees, contractors, or approved facilitators.
Gift Card
"Gift Card" means any physical or digital gift card, gift certificate, promotional voucher, or stored-value product issued by Forum Thermal that may be redeemed toward eligible products or services, subject to any applicable terms and conditions.
Website
"Website" refers to the official Forum Thermal website, including any webpages, online booking platforms, mobile websites, or other digital platforms operated by or on behalf of Forum Thermal.
Facility
"Facility" refers to all areas owned, leased, managed, or operated by Forum Thermal, including but not limited to reception areas, retail spaces, change rooms, lockers, showers, thermal bathing facilities, pools, saunas, steam rooms, relaxation lounges, treatment rooms, event spaces, food and beverage areas, outdoor spaces, and any other guest-accessible or staff-operated areas.
Online Bookings
Reservations may be made through Forum Thermal's official website, online booking platform, or any other booking channel authorized by Forum Thermal.
All online reservations are subject to availability and are not considered confirmed until the guest receives a booking confirmation from Forum Thermal. Guests are responsible for reviewing their confirmation to ensure all reservation details are accurate.
Forum Thermal reserves the right to refuse, cancel, or modify any reservation in the event of a pricing error, suspected fraudulent activity, system malfunction, or other circumstances beyond our reasonable control.
To enhance the guest experience, Forum Thermal may use artificial intelligence ("AI") tools to assist with online reservations, live chat, email communications, and customer support. While AI may be used to facilitate certain interactions, guests may request assistance from a member of our team at any time.
Phone Bookings
Reservations may also be made by contacting Forum Thermal directly by telephone during business hours.
Guests making reservations by phone are responsible for providing complete and accurate booking information. Reservations are not confirmed until payment (where required) has been successfully processed and a confirmation has been issued.
Calls may be recorded for quality assurance, training, and guest service purposes.
Forum Thermal may utilize AI-assisted phone technology to answer calls, assist with reservations, provide information, and respond to common guest inquiries. Calls may be handled by an AI agent, a member of our Guest Experience team, or a combination of both. Guests may request to speak with a team member whenever one is available.
Walk-In Availability
Forum Thermal welcomes walk-in guests; however, admission cannot be guaranteed.
Walk-in access is subject to daily capacity, operational requirements, and availability at the time of arrival. To avoid disappointment, guests are encouraged to reserve in advance.
Forum Thermal reserves the right to limit or refuse walk-in admissions during periods of high demand or when maximum guest capacity has been reached.
Reservation Confirmations
Once a reservation has been successfully completed, guests will receive a confirmation by email and/or text message.
Guests are responsible for reviewing their confirmation immediately and notifying Forum Thermal of any discrepancies or errors as soon as possible.
Reservation confirmations should be retained for reference prior to arrival.
Booking Modifications
Requests to modify an existing reservation, including changes to the date, time, service, or number of guests, are subject to availability and Forum Thermal's cancellation and rescheduling policies.
Modification requests may result in changes to pricing, availability, or applicable promotions.
Forum Thermal cannot guarantee that requested modifications will be accommodated.
Booking Transfers
Reservations are non-transferable and cannot be transferred to another individual. The guest named on the reservation must be the individual attending, and Forum Thermal reserves the right to request identification at check-in.
Gift cards may be used by the recipient in accordance with the applicable gift card terms and conditions. Promotional reservations may be subject to additional restrictions.
Availability
All reservations, services, wellness programming, promotions, and experiences are offered subject to availability.
Forum Thermal reserves the right to modify operating hours, schedules, service offerings, staff availability, or facility access at any time due to operational requirements, maintenance, weather conditions, safety considerations, or circumstances beyond our control.
Every effort will be made to notify affected guests of any significant changes to their reservation.
Responsibility for Accurate Booking Information
Guests are responsible for ensuring that all information provided at the time of booking is accurate, complete, and up to date.
This includes, but is not limited to:
Forum Thermal is not responsible for delays, missed communications, reservation errors, or additional charges resulting from inaccurate or incomplete information provided by the guest.
Prices in Canadian Dollars
Unless otherwise stated, all prices listed by Forum Thermal are quoted in Canadian Dollars (CAD) and are subject to applicable taxes.
Prices displayed on our website, booking platform, promotional materials, and other communications are subject to change without notice until a reservation has been confirmed and payment has been successfully processed.
Taxes
All applicable federal, provincial, and municipal taxes will be added to the purchase price where required by law.
Guests are responsible for paying all applicable taxes associated with their reservation, retail purchase, gift card purchase, or other products and services.
Accepted Payment Methods
Forum Thermal accepts the payment methods identified on our website and at our facility, which may include:
Forum Thermal reserves the right to modify accepted payment methods at any time without prior notice.
Payment must be received and successfully processed before a reservation or purchase is considered confirmed, unless otherwise agreed upon by Forum Thermal.
Promotional Pricing
From time to time, Forum Thermal may offer promotional pricing, special offers, discount codes, package pricing, or other incentives.
Unless otherwise stated:
Additional terms and conditions may apply to individual promotions.
Pricing Errors
While Forum Thermal strives to ensure all pricing is accurate, pricing or typographical errors may occasionally occur.
Forum Thermal reserves the right to correct any pricing errors, cancel or modify reservations or purchases made using incorrect pricing, and issue an appropriate refund where required.
If an error affects an existing reservation, Forum Thermal will make reasonable efforts to contact the guest before processing any cancellation or adjustment.
Outstanding Balances
Guests are responsible for paying all outstanding balances owing to Forum Thermal.
Any unpaid balances, including but not limited to:
may be collected using the payment method provided at the time of booking, where permitted by law and the applicable booking agreement.
Forum Thermal reserves the right to refuse future reservations or services until outstanding balances have been paid in full.
Deposits
Certain reservations, private events, group bookings, specialty wellness programming, retail orders, or other services may require a deposit at the time of booking.
Where a deposit is required:
Deposit requirements may vary depending on the type of reservation or service being booked.
Forum Thermal understands that plans can change. We strive to provide flexibility to our guests while ensuring fairness to other guests and our team members. The following policies apply to all reservations unless otherwise stated at the time of booking.
Thermal Experience
More than 48 hours prior to scheduled reservation: Bookings may be modified, subject to availability or Guests may cancel their booking and receive a full refund to their original method of payment.
Between 48 and 24 hours prior scheduled reservation: Bookings may be modified during this period, subject to availability. Cancellations made are not eligible for a monetary refund but will receive a credit to their Forum Thermal guest account associated with the original booking.
Within 24 hours of the scheduled reservation time: Cancellations as well as no-shows, are not eligible for a refund or credit. Modifications are not permitted.
Forum Thermal reserves the right to modify these policies for promotional offers, special events, private bookings or other reservations where separate booking conditions apply.
Massage Treatments
More than 48 hours prior to scheduled reservation: Appointments may be modified, subject to availability or Guests may cancel their booking and receive a full refund to their original method of payment.
Between 48 and 24 hours prior scheduled reservation: Appointments may be modified during this period, subject to availability. Cancellations made are not eligible for a monetary refund but will receive a credit to their Forum Thermal guest account associated with the original booking.
Within 24 hours of the scheduled reservation time: Cancellations as well as no-shows, are not eligible for a refund or credit. Modifications are not permitted.
Massage treatments begin and end at the scheduled appointment time. Guests arriving late may receive a shortened treatment in order to respect the appointments of other guests.
Group Bookings
Forum Thermal welcomes group bookings and private wellness experiences.
Groups of eight (8) or more guests are asked to contact our team directly so we can create the best possible experience.
Please contact:
groupbookings@Forumthermal.com
Group bookings may be subject to separate booking agreements, deposits, cancellation timelines, minimum guest requirements, and payment schedules.
Private Events
Private events, corporate bookings, facility buyouts, workshops, and exclusive experiences may require signed agreements and deposits.
Cancellation timelines, payment schedules, guest minimums, and refund eligibility will be outlined within the applicable event agreement.
Late Arrivals
Guests are encouraged to arrive within 10 minutes of their scheduled reservation time to help us manage guest flow and locker availability throughout the day. But a booking at Forum Thermal will hold a looker for the entire duration of the booking.
Massage treatment appointments will begin and end at the scheduled appointment time. Guests arriving late may receive a shortened treatment to avoid delaying subsequent appointments.
No-Shows
Guests who fail to attend their scheduled reservation without prior notice will be considered a No-Show.
No-Show reservations are non-refundable and non-transferable, and any credits or promotional offers associated with the reservation may be forfeited.
Forum Thermal reserves the right to refuse future reservations or require full prepayment for guests with repeated No-Show occurrences.
Refund Policy
Thermal Experiences & Massage Treatments
Guests are eligible for a full refund when cancelling 48 hours or more before their scheduled reservation.
Reservations cancelled between 24 and 48 hours before the scheduled reservation are not eligible for a monetary refund but will receive a credit to the guest's Forum Thermal account associated with the original booking.
Reservations cancelled within 24 hours of the scheduled reservation, as well as No-Shows, are non-refundable.
Retail Merchandise
Retail merchandise may be returned for a full refund provided:
Forum Thermal reserves the right to refuse returns on products that have been opened, used, damaged, or returned outside the stated return period unless otherwise required by applicable law.
Forum Thermal Gift Cards & Experience Cards make a thoughtful gift and may be redeemed toward eligible products and services offered by Forum Thermal, subject to the following Terms & Conditions.
Purchasing
Gift Cards & Experience Cards may be purchased through Forum Thermal's website, at the facility, or through any authorized sales channels approved by Forum Thermal.
Gift Cards may be available in physical or digital formats and may be issued in fixed or custom denominations, as determined by Forum Thermal.
Payment must be successfully processed before a Gift Card is issued.
Redeeming
Gift Cards may be redeemed toward all Forum Thermal products and services, including but not limited to:
Gift Cards cannot be redeemed for cash, except where required by applicable law..
Expiration
Forum Thermal Gift Cards do not expire and retain their value until the available balance has been fully redeemed, unless otherwise required or permitted by applicable law.
Promotional Gift Cards, complimentary Gift Cards, or Gift Cards issued as part of a special promotion may carry separate expiry dates or redemption conditions, which will be communicated at the time of issuance.
Lost or Stolen Gift Cards
Gift Cards should be treated like cash.
Forum Thermal is not responsible for lost, stolen, damaged, unauthorized, or fraudulently used Gift Cards.
Where proof of purchase is available, Forum Thermal may, at its sole discretion, assist in replacing the remaining balance on a lost or stolen Gift Card. Replacement of a Gift Card is not guaranteed.
Refund Policy
Gift Card purchases are final sale and are non-refundable.
Gift Cards cannot be redeemed for cash or exchanged for another form of payment except where required by applicable law.
Unused Gift Card balances are not eligible for refunds.
Transferability
Gift Cards may be gifted or transferred to another individual.
The individual presenting the Gift Card for redemption will be deemed the authorized holder of the Gift Card.
Forum Thermal is not responsible for disputes regarding Gift Card ownership or unauthorized transfers between individuals.
Partial Balances
If the total purchase amount is less than the available Gift Card balance, the remaining balance will remain on the Gift Card for future use.
If the purchase exceeds the available Gift Card balance, the remaining balance must be paid using another accepted payment method.
Guests may inquire about their remaining Gift Card balance here: Voucher lookup · Forum Thermal .
Promotional Gift Cards
From time to time, Forum Thermal may issue promotional, complimentary, or bonus Gift Cards as part of marketing campaigns, special events, contests, or other promotions.
Unless otherwise stated:
Additional terms and conditions may apply to promotional Gift Cards and will be communicated at the time of issuance.
By purchasing and/or using a Forum Citizen Card, the cardholder agrees to the following Terms & Conditions.
a. Card Purchase & Validity
The Forum Citizen Card is available for a one-time fee paid upfront. The card must be activated within one (1) year from the date of purchase, and is valid for one (1) year from the original date of card activation.
Each Forum Citizen Card is registered to one individual cardholder and is non-transferable. Only one individual may receive and redeem the benefits associated with each card.
The Forum Citizen Card and all unused benefits expire one year from the original date of card activation. Unused complimentary visits, discounts or other benefits do not carry forward beyond the expiry date.
b. Citizen Card Code
Each Forum Citizen Card includes a unique code located on the back of the card. This code must be used when booking eligible visits in order to receive Citizen Card pricing, complimentary visits and other applicable benefits.
The cardholder is responsible for ensuring their Citizen Card is associated with their reservation at the time of booking by making the booking through their Forum Thermal account.
Forum Thermal may request valid government-issued photo identification at check-in to verify the identity of the registered cardholder.
c. Complimentary Thermal Access Visits
Forum Citizen Cardholders receive three (3) complimentary Thermal Access visits during the one-year validity period of their card.
Earning Visits
Eligible visits are counted cumulatively beginning with the cardholder’s first visit following activation of their Citizen Card. The following experiences count toward earning complimentary visits:
Redeeming Visits:
Complimentary Thermal Access can be redeemed on the cardholder’s:
1st Visit – Complimentary
4th Visit – Complimentary
7th Visit – Complimentary
Complimentary visits may be redeemed for eligible Thermal Access experiences only and cannot be applied toward massage treatments.
Once earned, a complimentary visit does not need to be redeemed immediately. Cardholders may save their earned complimentary visits and redeem them at a later date within the validity period of their Citizen Card.
Complimentary visits are valid for the registered Citizen Cardholder only and cannot be transferred, gifted or redeemed by another guest.
Complimentary visits have no cash value and cannot be exchanged for cash, account credit, gift cards, massage treatments, retail products or other Forum Thermal services.
All earned complimentary visits must be redeemed before the Citizen Card expires.
d. 20% Thermal Access Discount
Forum Citizen Cardholders receive 20% off eligible Thermal Access visits for the duration of their active card.
Guests visiting with the Citizen Cardholder will also receive a 20% discount on Off-Peak on 3-Hour Thermal Access, Sunrise Sessions and Night Wave visits, provided they are booked as part of the cardholder’s reservation.
The discount applies to Thermal Access only and does not apply to massage treatments, retail purchases, gift cards, food and beverage, or other products and services unless otherwise expressly stated by Forum Thermal.
The Citizen Card discount cannot be combined with another discount, promotional offer, special rate or complimentary access unless otherwise specified by Forum Thermal.
e. 15% In-Store Retail Discount
Forum Citizen Cardholders receive 15% off eligible in-store retail purchases for the duration of their active Citizen Card.
f. Booking & Visit Requirements
Advance reservations are recommended and all bookings remain subject to availability and Forum Thermal's facility capacity.
The Forum Citizen Card does not guarantee access to a specific date or time until your booking has been confirmed. All visits are subject to availability and must be booked in advance.
Cardholders must log in to their Forum Thermal account when booking to ensure visits are properly tracked and any applicable discounts or complimentary visits are correctly applied.
Only completed eligible visits count toward the cardholder's 1st, 4th and 7th complimentary visit progression.
g. Cancellations, Changes & No-Shows
All reservations made using a Forum Citizen Card are subject to Forum Thermal’s standard Cancellation, Modification, Late-Arrival and No-Show Policy.
Please refer to our standard Cancellation Policy for full details regarding cancellations, modifications, credits, refunds, late arrivals and no-shows.
g. Lost or Stolen Cards
Forum Thermal is not responsible for lost or stolen physical Citizen Cards.
If your card is lost or stolen, please contact our Guest Services team for assistance. Proof of identity and/or purchase may be required to verify the cardholder's account and Citizen Card benefits.
Citizen Card benefits may only be redeemed by the registered cardholder.
i. Refunds, Exchanges & Cash Value
Forum Citizen Card purchases are final sale and non-refundable.
There are no refunds, credits or exchanges for unused Citizen Cards or unused portions of a Citizen Card, including unused complimentary visits or discounts.
Forum Citizen Cards and their associated benefits have no cash value and cannot be redeemed or exchanged for cash, gift cards or account credit.
j. Transferability
Forum Citizen Cards and their associated benefits are non-transferable.
The cardholder may not sell, transfer, share or otherwise allow another person to use their Citizen Card code, complimentary visits or discounts.
Forum Thermal reserves the right to request identification to verify the cardholder's identity.
k. Misuse of the Citizen Card
Any fraudulent, unauthorized or improper use of a Forum Citizen Card, including sharing a card or unique code with another individual, may result in the suspension or cancellation of the card and its remaining benefits.
Forum Thermal reserves the right to refuse or revoke Citizen Card benefits where misuse, fraud or violation of these Terms & Conditions is reasonably suspected.
l. Expiry
The Forum Citizen Card must be activated within one (1) year of the date of purchase. If the card is not activated within this period, it will expire.
Once activated, the Forum Citizen Card is valid for one (1) year from the date of activation.
All complimentary visits, discounts and other Citizen Card benefits must be redeemed before the card’s expiry date. Any unused benefits will expire with the card and have no cash value.
m. General Conditions
Forum Citizen Card benefits are subject to availability and Forum Thermal's standard booking and facility policies.
Applicable taxes, fees and gratuities are additional unless otherwise stated.
Forum Thermal reserves the right to modify Citizen Card benefits, program conditions or these Terms & Conditions where reasonably necessary. Any changes will be communicated in accordance with applicable requirements.
The Forum Citizen Card does not provide ownership, membership or any other interest in Forum Thermal.
By purchasing or using a Forum Citizen Card, the cardholder acknowledges that they have read, understood and agreed to these Terms & Conditions.
Guests are encouraged to arrive within 10 minutes of their scheduled reservation time to allow sufficient time for check-in, changing, locker assignment, and preparation for their experience.
To ensure a smooth and enjoyable experience for all guests, we ask that you review the following arrival and check-in procedures prior to your visit.
Arrival Recommendations
Upon arrival, guests may be required to:
Guests should allow adequate time to familiarize themselves with the facility and any applicable health and safety guidelines before participating in Thermal Experiences or Wellness Programming.
Identification Requirements
Forum Thermal reserves the right to request valid government-issued photo identification at check-in.
Identification may be required to:
Failure to provide satisfactory identification when requested may result in delayed check-in or refusal of admission.
Guest Waivers
All guests are required to complete any waivers, acknowledgements, consent forms, or other documentation required by Forum Thermal prior to accessing the facility or participating in certain services.
These documents may include, but are not limited to:
Guests who decline to complete required documentation may be refused access to the applicable services or facilities.
Minimum Age Requirements
Forum Thermal is primarily an 18+ facility. Guests must be 18 years of age or older to independently access the facility, participate in Thermal Experiences and Wellness Programming, or receive Massage Treatments.
Guests who are 16 or 17 years of age may access the facility only when accompanied by their parent(s) or legal guardian for the duration of their visit.
Forum Thermal reserves the right to request valid government-issued photo identification to verify a guest's age. Admission may be refused if satisfactory proof of age cannot be provided.
Dress Code
To help maintain a comfortable, respectful, and hygienic environment for all guests, appropriate spa attire is required while using the facility.
Guests are expected to:
Forum Thermal reserves the right to refuse access to any guest whose attire is deemed unsafe, inappropriate, or inconsistent with the comfort and safety of other guests.
Forum Thermal is designed to provide a restorative, respectful, and relaxing environment where guests can disconnect from daily life and reconnect with their well-being.
To ensure every guest enjoys a safe and exceptional experience, all guests are expected to follow the guidelines outlined below while using the facility.
Use of Thermal Facilities
Guests are expected to use all thermal facilities in a safe, respectful, and responsible manner.
Thermal amenities may include, but are not limited to:
Guests should only participate in activities they feel physically capable of completing and should leave any area immediately if they begin to feel unwell.
Forum Thermal reserves the right to temporarily close amenities for maintenance, cleaning, programming, safety, or operational requirements without prior notice.
Sauna Etiquette
To maintain a comfortable and hygienic environment for all guests, we ask that guests:
Guests should leave the sauna immediately if they experience dizziness, nausea, or discomfort.
Steam Room Etiquette
Guests using the steam room are expected to:
Forum Thermal reserves the right to temporarily close steam rooms for cleaning, maintenance, or Wellness Programming.
Cold Plunge Etiquette
Cold plunges should be used responsibly and at each guest's own pace.
Guests are encouraged to:
Guests with medical conditions should consult a healthcare professional before participating in cold exposure.
Quiet Spaces
Forum Thermal has been designed as a place of relaxation and restoration.
Guests are asked to:
Certain areas of the facility may be designated as Quiet Zones, where silence is expected out of respect for the experience of other guests.
Wellness Programming
Throughout the day, Forum Thermal may offer guided Wellness Programming, including but not limited to:
Participation is voluntary and subject to availability, scheduling, capacity limits, and instructor discretion.
Guests participating in Wellness Programming are expected to:
Forum Thermal reserves the right to modify or cancel Wellness Programming at any time.
Staff Directions
Forum Thermal employees are committed to providing a safe, respectful, and enjoyable environment for all guests.
Guests are expected to comply with all reasonable instructions, requests, and safety directions provided by Forum Thermal employees, Registered Massage Therapists, Wellness Facilitators, Aufguss Masters, and other authorized representatives.
Forum Thermal reserves the right to refuse service, remove guests from the facility, or cancel reservations without refund where a guest:
Digital Etiquette
At Forum Thermal, we believe that true restoration begins by disconnecting from the outside world. To help create a peaceful, immersive, and distraction-free environment for all guests, mobile phones and other personal electronic devices are not permitted within the Thermal Experience.
Guests are asked to leave their mobile phones, smartwatches capable of taking calls or photos, tablets, laptops, and other electronic devices securely stored in their assigned locker before entering the thermal areas.
The use of electronic devices is permitted only within designated areas outside of the Thermal Experience, such as the reception or change room areas.
To protect the privacy and comfort of all guests:
Forum Thermal reserves the right to ask guests to return electronic devices to their lockers or leave the facility if these guidelines are not respected.
Forum Thermal is committed to providing safe, professional, and therapeutic massage services delivered by qualified Registered Massage Therapists ("RMTs"). To ensure the safety and well-being of all guests and practitioners, the following policies apply to all massage treatments.
Health Disclosure Requirements
Guests are responsible for providing complete, accurate, and up-to-date health information prior to their massage treatment.
Before receiving treatment, guests may be required to complete a health history form and disclose any medical conditions, injuries, allergies, medications, recent surgeries, pregnancy, or other health concerns that may affect the safety or effectiveness of treatment.
Guests are also responsible for informing their Massage Therapist of any changes to their health status that occur between treatments or after completing their health history.
Failure to disclose relevant health information may result in the modification, postponement, or refusal of treatment where guest safety may be compromised.
Medical Conditions
Reference Health & Safety section.
Pregnancy
Guests who are pregnant, believe they may be pregnant, or are undergoing fertility treatments are encouraged to advise their Massage Therapist prior to treatment.
Consent
Massage therapy is provided only with the informed and ongoing consent of the guest.
Prior to treatment, the Massage Therapist will discuss the proposed treatment plan, answer any questions, and obtain the guest's consent before treatment begins.
Guests may:
Consent may also be withdrawn by the Massage Therapist if they believe it is no longer safe or appropriate to continue treatment.
Treatment Modifications
Massage Therapists may modify a treatment based on the guest's health history, comfort level, medical conditions, contraindications, or professional clinical judgment.
Modifications may include changes to:
Any modifications will be discussed with the guest whenever reasonably possible.
Right to Refuse Treatment
Forum Thermal reserves the right to refuse, discontinue, or modify any massage treatment where, in the professional judgment of the Massage Therapist or Forum Thermal, treatment would not be safe, appropriate, or within the therapist's professional scope of practice.
Treatment may be refused or discontinued for reasons including, but not limited to:
Where appropriate, guests may be referred to another healthcare provider or asked to obtain medical clearance before treatment can proceed.
Registered Massage Therapists
All massage treatments at Forum Thermal are provided by Registered Massage Therapists ("RMTs") who are licensed and in good standing with their applicable regulatory college or professional association.
Massage Therapists provide treatment within their professional education, licensing requirements, ethical obligations, and scope of practice.
Guests are encouraged to discuss any concerns, preferences, or treatment goals directly with their Massage Therapist before and during treatment.
Scope of Treatment
Massage therapy provided at Forum Thermal is intended to promote relaxation, stress reduction, muscle recovery, pain management, and overall wellness.
Massage therapy is not intended to diagnose medical conditions, prescribe medications, perform spinal manipulations, or replace medical care provided by a physician or other licensed healthcare professional.
Guests are encouraged to consult their healthcare provider regarding any medical concerns or questions relating to their health.
Massage treatments provided at Forum Thermal are therapeutic in nature. Any inappropriate comments, gestures, requests, or behaviour of a sexual, abusive, discriminatory, or threatening nature will result in the immediate termination of the treatment, removal from the facility, and may result in refusal of future services.
The health, safety, and well-being of our guests and employees are our highest priority. Thermal Experiences, Wellness Programming, and Massage Treatments involve exposure to heat, cold, humidity, physical activity, and other environmental conditions that may not be appropriate for every individual.
Guests are responsible for assessing their own health and fitness to participate. If you have any questions or concerns regarding your ability to safely use the facility, we encourage you to consult your healthcare provider before your visit.
Medical Conditions
Guests are responsible for informing Forum Thermal of any medical condition, injury, disability, allergy, or health concern that may affect their ability to safely participate in Thermal Experiences, Wellness Programming, or Massage Treatments.
Medical conditions that may require additional caution include, but are not limited to:
Forum Thermal reserves the right to recommend modifications to a guest's experience or refuse access where participation may present an unreasonable risk to the guest or others.
Cardiovascular Concerns
Guests with cardiovascular conditions should consult their physician before participating in Thermal Experiences.
Individuals with conditions such as heart disease, uncontrolled high or low blood pressure, arrhythmias, a history of heart attack or stroke, or other cardiovascular concerns should exercise particular caution when using hot pools, saunas, steam rooms, and cold plunges.
Guests should immediately discontinue use of any thermal amenity if they experience chest pain, dizziness, shortness of breath, faintness, or any other concerning symptoms.
Pregnancy
Hydrotherapy and contrast bathing, including exposure to hot and cold temperatures, are not recommended for guests who are pregnant without prior medical consultation and approval from a qualified healthcare professional.
Guests who are pregnant, believe they may be pregnant, or are undergoing fertility treatments should consult their physician or qualified healthcare provider before participating in Thermal Experiences or receiving Massage Treatments.
Exposure to high temperatures, prolonged heat, cold immersion, and rapid temperature changes may not be appropriate during pregnancy. Guests are responsible for obtaining appropriate medical guidance and making informed decisions regarding their participation based on the advice and approval of their healthcare provider.
Medications
Certain medications may affect the body's ability to regulate temperature, blood pressure, hydration, or balance.
Guests taking prescription or over-the-counter medications should consult their healthcare provider if they are uncertain whether Thermal Experiences are appropriate for them.
Guests should inform their Massage Therapist of any medications that may affect treatment.
Heat Sensitivity
Thermal Experiences involve prolonged exposure to elevated temperatures.
Guests should:
Guests who are unfamiliar with thermal bathing are encouraged to begin with shorter exposure times.
Cold Exposure
Cold plunges and other cold therapies involve rapid exposure to low temperatures.
Guests should:
Participation in cold exposure is voluntary and at the guest's own discretion.
Infectious Illnesses
To help protect the health of all guests and employees, individuals should not visit Forum Thermal if they:
Forum Thermal reserves the right to refuse entry or request that a guest leave the facility if they appear to be unwell or may pose a health risk to others.
Open Wounds & Skin Conditions
Guests should not use pools, hot tubs, cold plunges, saunas, steam rooms, or receive Massage Treatments if they have:
Waterproof coverings may not be sufficient in all circumstances.
Forum Thermal reserves the right to determine whether participation is appropriate.
Intoxication
Guests must not use the facility while impaired by alcohol, cannabis, illegal substances, or any medication that significantly affects judgment, coordination, or consciousness.
Forum Thermal reserves the right to refuse admission, discontinue services, or remove any guest who appears to be intoxicated or whose behaviour compromises the safety, comfort, or enjoyment of others.
No refunds will be provided where service is refused due to intoxication or impairment.
Hydration
Proper hydration is essential when participating in Thermal Experiences.
Guests are encouraged to:
Complimentary drinking water is available throughout the facility.
Guest Responsibility
Guests are responsible for:
Guests should discontinue participation immediately if they experience:
Emergency Procedures
In the event of an emergency, guests must immediately follow the instructions of Forum Thermal employees and emergency responders.
Forum Thermal reserves the right to temporarily close amenities, evacuate portions of the facility, or suspend operations in response to:
Guests are expected to cooperate fully with all emergency procedures and directions provided by Forum Thermal staff.
By entering Forum Thermal and participating in any Thermal Experiences, Massage Treatments, Wellness Programming, or other services, guests acknowledge and accept that participation involves inherent risks. These risks cannot be completely eliminated, despite Forum Thermal's commitment to maintaining a safe environment.
By accessing the facility, guests voluntarily assume all risks associated with participation and agree to use the facilities and services responsibly and at their own discretion.
Guests are responsible for using all facilities safely and in accordance with these Terms & Conditions. Guests acknowledge that they have read and understood these Terms & Conditions, completed any required waivers, and have assessed their own ability to safely participate.
Massage Treatments
Guests acknowledge that massage therapy involves physical manipulation of muscles and soft tissues and may result in temporary soreness, tenderness, fatigue, emotional release, or other normal post-treatment responses.
Guests are responsible for informing their Registered Massage Therapist of any discomfort during treatment and for providing accurate health information before treatment begins.
Wellness Programming
Guests participating in Wellness Programming including but not limited to Aufguss rituals, guided breathwork, meditation, stretching, mobility classes, sound experiences, tea rituals, or seasonal wellness activities acknowledge that participation is voluntary and may involve physical exertion, exposure to varying temperatures, and other inherent risks.
Guests agree to participate only to the extent they feel physically capable and to discontinue participation if they experience discomfort or are instructed to do so by the facilitator.
Physical Activity
Guests acknowledge that participation in Thermal Experiences and Wellness Programming may involve physical activity, movement between hot and cold environments, walking on uneven or wet surfaces, prolonged standing, stretching, and other activities that may increase the risk of injury.
Guests are responsible for participating within their own physical abilities and should seek medical advice before participating if they have concerns regarding their health.
Assumption of Personal Responsibility
By participating in any services or experiences offered by Forum Thermal, guests acknowledge that they are voluntarily participating at their own risk and accept responsibility for their own health, safety, and well-being.
Guests agree to:
Limitation of Liability
To the fullest extent permitted by applicable law, guests acknowledge that participation in Thermal Experiences, Massage Treatments, Wellness Programming, and the use of Forum Thermal's facilities is undertaken voluntarily and at their own risk.
Nothing in these Terms & Conditions limits any rights that guests may have under applicable law.
Forum Thermal is committed to providing a welcoming, respectful, and restorative environment where every guest can relax and enjoy their experience. All guests are expected to conduct themselves in a courteous and respectful manner toward fellow guests, employees, contractors, and service providers at all times. Harassment, discrimination, violence, threatening behaviour, intimidation, abusive or inappropriate language, excessive noise, disruptive conduct, misuse of the facilities, or any behaviour that compromises the safety, comfort, privacy, or enjoyment of others will not be tolerated.
Guests are expected to respect designated Quiet Zones, follow all posted signage, comply with reasonable instructions provided by Forum Thermal employees, Registered Massage Therapists, Wellness Facilitators, Aufguss Masters, and other authorized representatives, and use all facilities in a safe and responsible manner. Forum Thermal reserves the right to refuse admission, suspend services, or require any guest to leave the facility without refund if, in our reasonable opinion, their behaviour is unsafe, disruptive, inappropriate, or inconsistent with these Terms & Conditions. Where appropriate, Forum Thermal may also refuse future reservations or permanently prohibit a guest from returning to the facility.
Professional Boundaries & Zero-Tolerance Policy
Massage therapy at Forum Thermal is provided in a professional healthcare environment. Guests are expected to treat all Registered Massage Therapists and employees with courtesy and respect.
Forum Thermal maintains a zero-tolerance policy for inappropriate conduct, including but not limited to sexual comments, inappropriate touching, harassment, discrimination, threats, or abusive behaviour toward any employee or contractor.
Any such behaviour will result in the immediate termination of the treatment, removal from the facility without refund, and may result in permanent refusal of future services and, where appropriate, notification of law enforcement.
Forum Thermal provides complimentary lockers for the convenience of our guests during their visit. Guests are responsible for securely storing all personal belongings, including clothing, footwear, valuables, jewellery, wallets, purses, electronic devices, and other personal items, in their assigned locker before entering the Thermal Experience. As part of Forum Thermal's Digital Etiquette Policy, mobile phones and other personal electronic devices are not permitted within the thermal areas and must remain secured in the guest's locker or designated change room area throughout their visit. Guests are encouraged to leave valuable or irreplaceable items at home whenever possible.
Items found within the facility will be managed in accordance with Forum Thermal's Lost & Found procedures; however, Forum Thermal is not responsible for lost, stolen, misplaced, or damaged personal property, including items left unattended or stored in lockers, except where liability cannot be excluded under applicable law.
Guests are responsible for ensuring their locker is securely closed and for returning any locker keys, wristbands, or access devices provided upon departure. Forum Thermal reserves the right to remove and securely store any belongings left in lockers after closing or beyond the guest's reservation period.
Guests are responsible for returning the wristband issued during their visit. Lost, damaged or unreturned wristbands may be subject to a $40 replacement fee.
Forum Thermal is committed to protecting the privacy, comfort, and experience of every guest. To maintain a peaceful and respectful environment, photography, videography, audio recording, and other forms of recording are not permitted within the Thermal Experience, including the pools, saunas, steam rooms, relaxation spaces, and other designated wellness areas.
Guests wishing to capture personal photos may do so only in designated areas identified by Forum Thermal and must ensure that no other guests or employees are photographed or recorded without their prior express consent. Commercial photography, videography, influencer content creation, media production, or the use of professional photography equipment is strictly prohibited unless approved in advance in writing by Forum Thermal. From time to time, Forum Thermal may photograph or record areas of the facility for marketing, promotional, or educational purposes.
Guests will be notified in advance of any planned photography or filming where they may reasonably appear, and consent will be obtained where required by applicable law. Guests who do not wish to be photographed or recorded are encouraged to notify a member of our Guest Experience team upon arrival. Forum Thermal reserves the right to request that any unauthorized photography or recording cease immediately and may require guests who fail to comply to leave the facility without refund.
Reference Forum's Accessibility Policy.
Reference Forum's Privacy Policy.
By accessing or using the Forum Thermal website, you agree to use it only for lawful purposes and in accordance with these Terms & Conditions. While we strive to ensure all information on our website is accurate and up to date, Forum Thermal does not guarantee that content, pricing, availability, or service information will always be complete, accurate, or error-free. All website content, including text, images, logos, graphics, and branding, is the property of Forum Thermal and may not be copied, reproduced, or used without prior written permission.
Our website may contain links to third-party websites for your convenience; however, Forum Thermal is not responsible for their content or privacy practices. Online reservations are subject to these Terms & Conditions and any additional terms presented during the booking process. Forum Thermal reserves the right to modify, suspend, or discontinue any part of the website or online services at any time without prior notice.
Forum Thermal shall not be liable for any delay, interruption, modification, or cancellation of services resulting from circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, utility failures, equipment failures, fire, flooding, public health emergencies, government orders or restrictions, labour disputes, acts of terrorism, or any other unforeseen event that affects the safe operation of the facility. In such circumstances, Forum Thermal reserves the right to modify operating hours, reschedule reservations, temporarily close amenities, or suspend operations as necessary. Where possible, guests will be notified promptly and offered a refund, credit, or alternative reservation in accordance with our applicable policies.
Guests are expected to treat Forum Thermal's facilities, equipment, furnishings, amenities, and property with care and respect. Guests may be held financially responsible for any loss, damage, excessive cleaning, or repair costs resulting from intentional misconduct, negligence, or misuse of the facility or its equipment. Guests may also be responsible for damage or injury caused to other guests or Forum Thermal employees where such damage or injury results from their actions or failure to comply with these Terms & Conditions or the reasonable directions of Forum Thermal staff. Forum Thermal reserves the right to recover any reasonable costs associated with repairing or replacing damaged property or addressing losses resulting from a guest's conduct, to the extent permitted by applicable law.
Forum Thermal reserves the right to update or modify these Terms & Conditions at any time to reflect changes to our operations, services, legal requirements, or business practices. The most current version will always be posted on our website and will take effect upon publication unless otherwise stated. By continuing to access our website, make reservations, purchase products or services, or use our facilities after any updates are posted, guests acknowledge and accept the revised Terms & Conditions.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the applicable laws of Canada. Any disputes arising from or relating to these Terms & Conditions or the use of Forum Thermal's facilities, services, or website shall be subject to the exclusive jurisdiction of the courts of the Province of Alberta.
Forum Thermal
General Inquiries: mail@Forumthermal.com
Privacy Officer: privacy@Forumthermal.com
Accessibility: accessibility@Forumthermal.com
Website: www.forumthermal.com
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