Yes. Paid street parking is available around Forum Thermal. There is also a paid public parkade approximately one block away, located on the same side of 10 Ave SW as the spa.
We recommend allowing a few extra minutes before your reservation to find parking and arrive comfortably for check-in.
Yes. Appropriate swimwear is required while enjoying Forum Thermal’s pools, thermal experiences and shared spa areas.
Yes. Forum Thermal is designed primarily as a tranquil, adults-focused environment.
Guests 18 years of age and older may visit independently. Guests who are 16 or 17 years old must be accompanied by a parent or legal guardian.
Children under the age of 16 are not permitted.
To maintain a peaceful and relaxing environment for all guests, phones, tablets, cameras and e-readers are not permitted within the spa areas.
Photography, videography and phone conversations are also not permitted within the spa.
Secure lockers are provided so you can safely store your electronic devices during your experience. Ensure all electronic devices are placed on SILENT before leaving in the Locker.
No. Thermal access must be enjoyed during one continuous visit. Once you leave Forum Thermal, re-entry is not permitted under the same booking.
If you would like to return later in the day, a new Thermal Access visit must be purchased.
Yes. Your allotted time depends on the type of experience you book:
Your allotted time begins at your scheduled check-in time, so we recommend arriving on time to enjoy your full experience.
Your Forum Thermal robe may be worn throughout the spa, including the lobby.
Please return your robe at the end of your visit. Robes that are not returned will be considered lost and will incur a $200 replacement fee.If you would like a fresh or additional robe during your visit, please see one of our staff members to help you.
We provide a robe, towels, and spa slippers for use during your visit.
We recommend bringing:
Lockers are provided for your belongings. We recommend keeping valuables securely stored in your locker throughout your visit.
Forum Thermal is located at:
550 10 Ave SW, Calgary, Alberta
We are located on the ground level beneath Oliver West - Apartments
Forum Thermal is open Monday through Sunday from 7:00 AM to 11:00 PM.
Holiday hours and special event hours may vary.
Thermotherapy is the intentional use of hot and cold temperatures, followed by periods of rest, to create a restorative wellness experience.
At Forum Thermal, guests can move through different thermal environments at their own pace and participate in guided rituals offered throughout the day.
Thermotherapy uses changes in temperature, typically moving between hot, cold and rest to create a restorative thermal experience.
Hydrotherapy specifically refers to the use of water for therapeutic or wellness purposes, including hot pools, cold plunges and other water-based experiences.
Forum Thermal brings elements of both together through our pools, saunas, steam environments, cold experiences and relaxation spaces.
Aufguss is a guided sauna ritual combining heat, essential-oil aromas and rhythmic towel movements.
During the ritual, one of our Wellness Guides introduces curated scents into the sauna and uses specialized towel techniques to circulate heat and aromatic steam throughout the space.
Forum Thermal’s Aufguss rituals are inspired by the natural elements of earth, air, water, fire and ether. Our rituals are developed by our Rituals Manager and Wellness Guide team, with multiple experiences offered throughout the day.
No two rituals are exactly the same, and we encourage guests to experience at least one during their visit.
Reservations are strongly recommended to ensure availability, as Forum Thermal operates with capacity limits to preserve the guest experience.Walk-in access may be available depending on capacity but cannot be guaranteed.
For massage treatments, advance reservations are highly recommended.
Gratuity is not automatically added to individual treatments. If you would like to recognize your therapist, gratuities are appreciated but always optional.
Yes. Guests receiving a treatment from a Registered Massage Therapist will be provided with an insurance receipt following their treatment.
Please note that Forum Thermal does not offer direct billing to extended health benefit providers. Guests are responsible for submitting their receipt to their insurance provider for reimbursement.
Coverage varies by insurance plan, so we recommend confirming your eligibility directly with your provider.
Yes. Forum Thermal offers massage treatments performed by Registered Massage Therapists (RMTs).
Yes. Guests may select their preferred RMT gender when booking their massage treatment. We want you to feel comfortable throughout your experience and will ensure you are matched with an RMT based on your selected preference.
Yes. We offer a specially adapted prenatal massage designed for expectant guests seeking rest and comfort during pregnancy. Treatments are provided by therapists trained in prenatal massage techniques and use pregnancy-appropriate positioning and pressure.
Prenatal massage is available to guests with an uncomplicated pregnancy, subject to completion of our health-intake form and therapist assessment. We recommend that guests consult their obstetrician, midwife, or other qualified prenatal-care provider before booking, particularly if they have a high-risk pregnancy or any medical concerns.
Prenatal massage does not include participation in the hydrothermal circuit. During pregnancy, we do not recommend use of hot pools, saunas, steam rooms, cold plunges, or contrast therapy.
Please contact our Guest Services team before booking so we can confirm treatment suitability and help tailor a relaxing visit.
For the comfort and safety of our guests, we do not recommend participation in the full hydrothermal cycle during pregnancy. This includes hot pools, saunas, steam rooms, cold plunges, and repeated hot–cold exposure, which may affect body temperature, circulation, and blood pressure.
We encourage expectant guests to consult their qualified healthcare provider before visiting. Depending on individual circumstances and medical advice, you may still be able to enjoy selected non-thermal amenities, such as our relaxation spaces, lounge areas, dining, retail, and any specifically designated temperate-water or wellness offerings. Please speak with our Guest Services team before your visit so we can help plan a comfortable experience.
At the end of your visit, please return all Forum Thermal-provided towels, slippers and your robe to the designated return areas and collect all personal belongings from your locker.
Before leaving, you will need to check out and return your wristband either at the self-service kiosk or with our Guest Services team at the front desk.
Please note that guests who lose or fail to return their wristband may be subject to a $40 replacement fee.
Yes. Private change stalls with locking doors are available in both our female and male locker rooms.
We also offer a private, accessible changeroom, which is limited to one guest at a time. If you require use of this changeroom, please let our team know in advance of your visit so we can make the appropriate arrangements for you.
We encourage guests to arrive on time so they can enjoy their full Forum Thermal experience.
Thermal Access: If you arrive late, your scheduled end time will remain the same and your Thermal Access time will be shortened accordingly. If you arrive with less than half of your allotted Thermal Access time remaining, your reservation will be considered a no-show and entry will not be permitted.
Massage Treatments: If you arrive late, your treatment may be shortened to avoid impacting subsequent appointments. If you arrive 20 minutes or more after your scheduled treatment time, your appointment will be considered a no-show and the treatment will no longer be available.
No-shows are subject to Forum Thermal’s cancellation and no-show policy.
No. Forum Thermal does not serve alcohol - outside alcohol is also prohibited.
Forum Thermal offers a selection of light snacks, tea and water for guests to enjoy during their visit. Please note that we do not offer a full-service restaurant.
Outside food and beverages are not permitted within Forum Thermal.
Forum Thermal welcomes qualified service animals in accordance with applicable Alberta requirements.For health, safety and sanitation reasons, animals are restricted from pools, saunas, steam rooms or other wet and thermal environments. Service animals will not be allowed to be left unattended.
Our Guest Services team will work with guests requiring a service animal to determine appropriate accommodations.
Yes. Service dogs must be registered with our Guest Services team at the front desk at the time of check-in and remain accompanied by their guest throughout the visit. Valid Service Dog identification must be presented at check-in.
Valid Service Dog identification must be presented at check-in. If the required identification cannot be provided, the animal will not be permitted to enter Forum Thermal as a service animal.
Forum Thermal is committed to creating an inclusive and welcoming experience for our guests. Accessible features are available throughout portions of our facility.
If you require specific accessibility requirements, such as service animals. Please contact our Guest Services team before your visit so we can discuss your needs and help you plan your experience.
Yes. Our pools are continuously monitored using automated water-quality controllers, with readings recorded every two hours during operating hours. Our team also performs manual water testing multiple times throughout the day to verify the accuracy of the automated systems and ensure water quality remains within required parameters.
In addition, water samples are submitted weekly to the provincial public health laboratory for microbiological testing, in accordance with applicable health and safety requirements.
Forum Thermal is thoroughly cleaned each night by a team of specially trained personnel. Throughout the day, our team also continuously cleans and maintains areas of the spa to ensure a safe, clean and comfortable environment for our guests.
Forum Thermal follows all applicable health and safety codes, regulations and public health requirements related to the operation and maintenance of our facility and thermal amenities.
Lost items found at Forum Thermal will be held for up to 30 days, subject to available storage space. After 30 days, unclaimed items may be donated or responsibly discarded.
Due to limited storage, Forum Thermal may be unable to retain certain oversized, perishable or unsuitable items. We encourage guests to contact us as soon as possible if they believe they have left an item behind.
Yes. Forum Thermal provides hair dryers and a selection of complimentary toiletries in the changerooms, including tampons, hair ties, cotton swabs, makeup remover, cotton pads, hand soap, moisturizer, mouthwash and select hairstyling products.
Yes, subject to space availability. If space permits, our team may store luggage or other oversized items for the duration of your visit.
Please note that storage space is limited and cannot be guaranteed, so we recommend making alternate arrangements whenever possible.
No. Guests are not permitted to use personal robes, slippers or towels within the Thermal Spa. Forum Thermal provides all robes, slippers and towels required for your visit, including towels for use in the saunas.
All prices are subject to GST.
Yes. All massage packages include Thermal Access.
No. Nudity is not permitted in Forum Thermal’s shared spaces. Guests are required to wear appropriate swimwear at all times while using the Thermal Spa, in accordance with Forum’s dress code.
Personal grooming is not permitted in the saunas or steam rooms, including shaving, exfoliating or applying personal grooming products. Guests may shave in the designated shower and vanity areas within the changerooms. Exfoliating products, scrubs and other products that may impact water quality or shared spa spaces should not be used outside of designated areas.
No. Personal essential oils, scrubs or other scented products are not permitted in Forum Thermal’s saunas or steam rooms.
Our sauna and steam experiences feature carefully curated scents, introduced by our team through controlled automated or manual applications. This helps us maintain a safe, consistent and enjoyable environment for all guests.
Guests who apply unauthorized oils, scrubs or other products within these spaces may be asked to leave Forum Thermal.
Yes. We require all guests to shower with soap before entering the Thermal Spa to remove lotions, oils, fragrances and other products from the skin. This helps preserve our water quality and maintain a clean, comfortable experience for all guests.
Yes. Forum Thermal includes social, whisper and silent areas, which will be clearly marked throughout the spa.
In social areas, conversation is welcome, but we ask that voices be kept at a respectful level that can only be heard by those in your immediate vicinity. In whisper areas, conversations should be kept to a whisper, while silent areas are reserved for quiet and conversation is not permitted.
In all areas, we ask guests to be mindful and respectful of those around them. Guests whose volume is impacting the experience of others may be kindly asked by our team to lower their voices.
Forum Thermal is designed to be a space for rest, relaxation and connection. We ask guests to keep conversations at a low, respectful volume and be mindful of those around them.
Certain areas may be designated as quiet zones, where conversation is discouraged to preserve a peaceful environment. Phones, tablets and other personal devices are not permitted within the spa areas.
Our team may kindly remind guests to lower their voices when needed to maintain the atmosphere for everyone.
No. Lifeguards are not on duty at Forum Thermal. Guests are responsible for using the pools and thermal amenities safely and following all posted guidelines and team instructions.
For your safety, please arrive unimpaired and ready to safely enjoy the thermal experience. Alcohol and recreational substances can affect how your body responds to heat, cold and water immersion, including your balance, blood pressure and awareness.
Guests who appear impaired may be refused entry or asked to leave Forum Thermal to ensure their safety and the comfort and well-being of others.
No. If you are feeling unwell or experiencing symptoms of illness, we ask that you postpone your visit until you have fully recovered to help protect the health and comfort of our guests and team.
If you have experienced diarrhea within the past two weeks, please do not use the pools or other shared water amenities.
Yes. You may leave the sauna at any time, even while an Aufguss Ritual is in progress. We encourage you to listen to your body and exit whenever you need to. To minimize disruption for other guests, we ask that you do not re-enter the sauna until the Ritual is complete.
Yes. Aufguss Rituals are complimentary with Thermal Access and are available on a first-come, first-served basis. Seats cannot be reserved in advance; however, guests may reserve a seat with their towel up to 5 minutes before the Ritual begins.
Typically, 10–20 minutes is a comfortable range. However, everyone responds to heat differently, so the most important thing is to listen to your body and stay only as long as you feel comfortable. You’re always welcome to step out, cool down and rest whenever needed.
No. Cold plunging is completely optional. After heat exposure, we encourage you to rest and cool down at a temperature that feels comfortable for you. There is no need to force rapid cooling or alternate between extreme heat and cold to enjoy your thermal experience.
Cold plunges are available for guests who enjoy them, but they are never required.
Typically thermal spas recommend that guests cycle between hot (15mins), cold (30s-3mins), and rest (20-30mins) experiences. But there’s no perfect way to do it. To maximize the health benefits of thermotherapy:
All guests with Thermal Access will need to complete a Thermal Access Waiver. All guests that have booked a massage treatment will need to fill out a massage intake form.
Forum Thermal operates year-round; however, the safety of our guests and team is our priority. During severe weather events, including thunderstorms, lightning, hail or other unsafe conditions, outdoor areas and amenities may temporarily close until conditions are deemed safe to reopen.
Indoor amenities will remain available whenever it is safe to continue operations.
If severe weather requires Forum Thermal to close or significantly alter operations, affected guests will be contacted regarding their reservations.
No. Forum Thermal does not offer childcare.
Forum Thermal welcomes inquiries for wedding-related experiences, including wedding parties and pre- or post-wedding wellness gatherings.
Offerings vary depending on group size, date and requested experience. Please contact our Group Bookings team to discuss available options.
Group rates and packages may be available depending on group size, date, time and experience selected. Please contact our Group Bookings team for current options.
Yes. Forum Thermal offers group and corporate experiences that can be customized for team outings, retreats and special events.
Please contact groupbookings@forumthermal.com to discuss your group size, preferred date and experience.
Private and partial buyout opportunities may be available depending on the date, time, group size and nature of your event.
Please contact our Group Bookings team to discuss your event and available options.
Site visits may be available for prospective group, corporate and private event bookings by appointment. Please contact our Group Bookings team to discuss availability.
For group, corporate, retreat or private event inquiries, please contact groupbookings@forumthermal.com.
Bookings of 9 or more guests are considered group bookings.For groups of 9+, we please contact our Group Bookings team so we can help coordinate your experience.
More than 48 hours prior to scheduled reservation: Bookings may be modified, subject to availability or Guests may cancel their booking and receive a full refund to their original method of payment.
Between 48 and 24 hours prior scheduled reservation: Bookings may be modified during this period, subject to availability. Cancellations made are not eligible for a monetary refund but will receive a credit to their Forum Thermal guest account associated with the original booking.
Within 24 hours of the scheduled reservation time: Cancellations as well as no-shows, are not eligible for a refund or credit. Modifications are not permitted.
Forum Thermal reserves the right to modify these policies for promotional offers, special events, private bookings or other reservations where separate booking conditions apply.
More than 48 hours prior to scheduled reservation: Appointments may be modified, subject to availability or Guests may cancel their booking and receive a full refund to their original method of payment.Between 48 and 24 hours prior scheduled reservation: Appointments may be modified during this period, subject to availability. Cancellations made are not eligible for a monetary refund but will receive a credit to their Forum Thermal guest account associated with the original booking.
Within 24 hours of the scheduled reservation time: Cancellations as well as no-shows, are not eligible for a refund or credit. Modifications are not permitted.
Massage treatments begin and end at the scheduled appointment time. Guests arriving late may receive a shortened treatment in order to respect the appointments of other guests.
If you need to modify or cancel your reservation, please use the booking management link included in your confirmation email or contact Forum Thermal Guest Services for assistance.
All modifications and cancellations are subject to Forum Thermal’s cancellation policy.
The card must be activated within one (1) year from the date of purchase, and is valid for one (1) year from the original date of card activation.Any unused benefits will expire at the end of the card’s validity period.
Your complementary visits will appear on your profile within our booking system when you go to book. You will have the choice to use your complementary pass, or save it for another visit.
Forum Citizen Card benefits and complimentary visits are associated with the individual cardholder and are non-transferable. Complimentary visits cannot be gifted, transferred or used by another guest.
As a Forum Citizen Cardholder, you’ll receive:
The Forum Citizen Card is available for a one-time fee paid upfront. The card must be activated within one (1) year from the date of purchase, and is valid for one (1) year from the original date of card activation.
Each Forum Citizen Card is registered to one individual cardholder and is non-transferable. Only one individual may receive and redeem the benefits associated with each card.
The Forum Citizen Card and all unused benefits expire one year from the original date of card activation. Unused complimentary visits, discounts or other benefits do not carry forward beyond the expiry date.
Forum Citizen Cardholders receive three (3) complimentary Thermal Access visits during the one-year activation period of their card.
Earning Visits
Eligible visits are counted cumulatively beginning with the cardholder’s first visit following activation of their Citizen Card. The following experiences count toward earning complimentary visits:
• 3-Hour Thermal Access
• Sunrise Sessions
• Night Waves
• Massage Treatments
Redeeming Visits:
Complimentary Thermal Access can be redeemed on the cardholder’s:
1st Visit – Complimentary
4th Visit – Complimentary
7th Visit – Complimentary
Complimentary visits may be redeemed for eligible Thermal Access experiences only and cannot be applied toward massage treatments.
Once earned, a complimentary visit does not need to be redeemed immediately. Cardholders may save their earned complimentary visits and redeem them at a later date within the validity period of their Citizen Card.
Complimentary visits are valid for the registered Citizen Cardholder only and cannot be transferred, gifted or redeemed by another guest.
Complimentary visits have no cash value and cannot be exchanged for cash, account credit, gift cards, massage treatments, retail products or other Forum Thermal services.
All earned complimentary visits must be redeemed before the Citizen Card expires.
Purchasers have the choice of having their Citizen Card emailed or mailed to the destination of their choice. Digital Citizen Cards are delivered by email to the recipient selected at the time of purchase. You can also include a personalized message when purchasing your Gift Card.
Forum Citizen Cards can be purchased online at Forum Thermal or in person at Forum Thermal. If purchasing in person, our Guest Services team will be happy to assist you.
Please contact our Guest Services team for assistance. If we are able to verify the original purchase and remaining balance, our team can help determine the next steps.
Yes. Gift Cards can be used to purchase any experience, product or service for another guest. The reservation itself is non-transferable once booked, in accordance with Forum Thermal’s booking policies.
Forum Thermal Gift Cards are final sale and cannot be refunded, exchanged or redeemed for cash, except where required by law.
If your Gift Card does not cover the full cost of your purchase, you can pay the remaining balance using another accepted method of payment.
If your purchase is less than the value of your Gift Card, the remaining balance will stay on the card and can be used toward a future eligible purchase.
Yes. Your Gift Card can be applied when making an eligible reservation online. Simply enter the Gift Card code during the booking process.
No. Forum Thermal Gift Cards do not expire and can be used toward all purchases at any time.
Forum Thermal Gift Cards can be applied toward all purchases at Forum Thermal, including all products, experiences and services.
Purchasers have the choice of having their gift cards emailed or mailed to the destination of their choice. Digital Gift Cards are delivered by email to the recipient selected at the time of purchase. You can also include a personalized message when purchasing your Gift Card.
Forum Thermal Gift Cards can be purchased at online Forum Thermal or in person at Forum Thermal.
No. Gift Cards do not expire.
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